Water-pressure customers near four Redland roads await report on possible concession

Customers in parts of Redland City facing intermittent water-pressure interruptions are waiting for a report that will examine their service levels and a possible pricing concession. The issue affects properties south of trunk-main infrastructure in high-level pressure zones centred on Mount Cotton Road, Ney Road, School Road and Howlett Road.

Redland Water has verified that the interruptions are ongoing. The requested report will examine the level of service experienced by affected customers and consider a pricing concession if the pressure problems cannot be remedied or improved.

The investigation is also to establish the level of interruption at each property and assess the current and future risk of similar interruptions across the city. Where the impact is significant, it is to consider an equitable and compliant financial concession pathway, with eligibility criteria linked to the level of service interruption.

No concession, rebate, refund or change to water charges was adopted. Any financial relief remains subject to a future report and further consideration.

The affected area is centred on Mount Cotton Road, Ney Road, School Road and Howlett Road. The available information does not state how many properties are affected, how long individual interruptions last or what value a possible concession would have.

There is no stated due date for the report. Until it is considered, affected customers do not have an approved pricing-concession scheme linked to the intermittent pressure problem.