government service network · 2 meetings
Service NSW
Context
- Tracked aliases include Service NSW.
Mentions
- Proposed model for coordinated state and council service delivery.
- Proposed coordinated customer-service channel for State and Council services.
- The issue affects residents who rely on in-person payment services, particularly regional, older, vulnerable and digitally excluded residents.
- The proposal is aimed at improving access to government and council transactions outside online channels.
- These matters concern the management of public funds and access to convenient payment channels.
Decisions
Australia Post payment-service advocacy
Council supported advocacy for a coordinated Service NSW, State and Commonwealth approach to enable suitable government payments through Australia Post and to offset councils’ costs for over-the-counter payment services. A communication strategy was also requested regarding Council rates and water-bill payments at local post offices.
The issue affects residents who rely on in-person payment services, particularly regional, older, vulnerable and digitally excluded residents.
Topics
Local government service delivery advocacy
The Australia Post motion sought a coordinated funding and service-delivery framework involving Australia Post, the NSW Government, the Australian Government, Service NSW and local councils.
The proposal is aimed at improving access to government and council transactions outside online channels.
Councillor investment and government-payment motions
The agenda included a notice of motion concerning Council investment portfolios and a separate motion seeking improved access to government payment services through Australia Post and Service NSW.
These matters concern the management of public funds and access to convenient payment channels.