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strategy · 1 meeting

Draft Customer Experience and Social Justice Strategy 2027–2032

1 decision1 topicUpdated 9 November 2026

Context

  • Tracked aliases include Draft Customer Experience and Social Justice Strategy 2027–2032.

Mentions

  • Recommended for extended public exhibition.
  • Residents and service users will have an extended opportunity to comment on proposed customer service and social justice priorities.
  • Residents will be able to provide feedback on proposed Council service and social justice priorities.

Decisions

Draft Customer Experience and Social Justice Strategy

The committee recommended placing the Draft Customer Experience and Social Justice Strategy 2027–2032 on an extended 56-day public exhibition, taking account of the Christmas and New Year holiday period. A future report will present feedback and a final draft for adoption.

Residents and service users will have an extended opportunity to comment on proposed customer service and social justice priorities.

Topics

Customer experience and social justice consultation

A 56-day public exhibition was recommended for the Draft Customer Experience and Social Justice Strategy 2027–2032.

Residents will be able to provide feedback on proposed Council service and social justice priorities.

Meetings

Community and Culture Committee - 9 Nov 2026

The committee recommended adopting alcohol-restricted areas and a revised grants policy, while sending customer experience, social justice, and community leasing policies to extended public exhibition.